Refund Policy

    Effective Date: July 2026

    At Dharyam, customer satisfaction is important to us. We strive to deliver quality spiritual and devotional products. If you receive a damaged or incorrect product, we are here to help.

    Please read this Refund Policy carefully before placing an order.

    1. Eligibility for Refund

    A refund may be approved only under the following circumstances:

    • You receive a damaged product.
    • You receive a wrong product.
    • The product has a manufacturing defect.
    • The ordered product cannot be delivered due to reasons attributable to Dharyam.

    Refund requests that do not meet these conditions may not be approved.

    2. Non-Refundable Situations

    Refunds will not be provided for the following reasons:

    • Change of mind after purchase.
    • Incorrect product selected by the customer.
    • Delay caused by courier services beyond our control.
    • Minor variations in color, texture, size, or appearance due to natural materials, handcrafted finishing, lighting, or display settings.
    • Incorrect shipping address provided by the customer.
    • Products damaged due to misuse, improper handling, or normal wear after delivery.

    3. Reporting a Damaged or Incorrect Product

    If you receive a damaged, defective, or incorrect product, you must:

    • Inform our support team within 24 to 48 hours of receiving the order.
    • Send your order number along with clear photographs of the product and packaging.
    • Provide a complete and uninterrupted unboxing video showing the package being opened from its sealed condition.

    The unboxing video is mandatory for verification of damage or incorrect delivery claims.

    Failure to provide the required evidence may result in rejection of the refund or replacement request.

    4. Verification Process

    Once your complaint is received:

    • Our support team will review the information provided.
    • Additional information or photographs may be requested if necessary.
    • Verification is generally completed within 2 business days.

    Dharyam reserves the right to approve or reject any refund request after verification.

    5. Refund Approval

    If your refund request is approved:

    • The refund will be processed within 2 business days.
    • The amount will be refunded to the same payment method used while placing the order.
    • The actual credit time may vary depending on your bank, UPI app, card issuer, or payment gateway.

    6. Replacement Preference

    Where possible, Dharyam may offer a replacement instead of a refund for damaged, defective, or incorrectly delivered products.

    If a replacement is not available, a refund will be processed in accordance with this policy.

    7. Shipping Charges

    Shipping charges are generally non-refundable.

    However, if the refund is approved because:

    • a damaged product was delivered,
    • an incorrect product was delivered, or
    • the error occurred on the part of Dharyam,

    the applicable shipping charges paid by the customer may also be refunded.

    8. Cancellation of Orders

    Orders may be cancelled only before they have been packed or dispatched.

    Once an order has been shipped, it cannot be cancelled.

    If Dharyam is unable to fulfill an order for any reason, the full amount paid will be refunded to the original payment method.

    9. Fraud Prevention

    Dharyam reserves the right to reject refund requests that are found to be:

    • Fraudulent
    • Misleading
    • Repetitive without valid reason
    • Supported by incomplete or manipulated evidence

    Appropriate action may be taken in such cases.

    10. Contact Us

    If you have any questions regarding refunds, please contact us:

    Dharyam

    📍 Swati Gems, Main Road, Rayagada, Odisha – 765001

    📧 support@dharyam.com

    📞 +91 9893278932

    🌐 https://dharyam.com