Shipping Policy

    Effective Date: July 2026

    Thank you for shopping with Dharyam. We are committed to delivering your spiritual and devotional products safely and as quickly as possible. Please read our Shipping Policy carefully before placing an order.

    1. Order Processing

    • Orders are processed only after successful payment confirmation.
    • We currently accept online payments only.
    • Orders are generally processed within 1–3 business days (excluding Sundays and public holidays).
    • Once your order has been processed, it will be prepared for dispatch.

    2. Shipping Time

    After dispatch, orders are generally delivered within 5–10 business days, depending on:

    • Delivery location
    • Courier partner availability
    • Weather conditions
    • Public holidays
    • Other unforeseen circumstances

    Delivery timelines are estimates and may vary in exceptional situations.

    3. Shipping Charges

    Shipping charges are calculated separately and displayed during the checkout process before payment is completed.

    The applicable shipping charges depend on factors such as:

    • Delivery location
    • Package weight
    • Product dimensions
    • Courier service availability

    4. Order Tracking

    Once your order has been shipped, you may receive shipping confirmation through email, SMS, or WhatsApp (where applicable).

    If tracking information is available, it will be shared with you so you can monitor your shipment.

    5. Delivery Address

    Customers are responsible for providing:

    • Correct Name
    • Complete Address
    • Landmark (if applicable)
    • Mobile Number
    • PIN Code

    Dharyam shall not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

    6. Delivery Attempts

    Our courier partners may make one or more delivery attempts.

    If delivery cannot be completed because:

    • the customer is unavailable,
    • the address is incorrect,
    • the shipment is refused,
    • or the courier is unable to contact the customer,

    the package may be returned to us.

    Additional shipping charges may apply if the customer requests re-shipment.

    7. Delayed Deliveries

    While we make every effort to dispatch and deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

    • Natural disasters
    • Heavy rainfall or floods
    • Transport disruptions
    • Government restrictions
    • Public holidays
    • Strikes
    • Courier operational delays

    Dharyam shall not be liable for delays caused by such circumstances.

    8. Damaged Package on Delivery

    If the package appears to be:

    • damaged,
    • tampered with,
    • opened,
    • or leaking,

    please:

    • Take clear photographs of the package.
    • Record a complete unboxing video while opening the parcel.
    • Contact our support team within 24 to 48 hours of delivery.

    This helps us investigate the issue and process eligible replacement or refund requests.

    9. Undeliverable Orders

    If an order is returned to Dharyam because:

    • the customer provided an incorrect address,
    • the shipment was refused,
    • the customer was repeatedly unavailable,
    • or delivery could not be completed for reasons attributable to the customer,

    Dharyam may contact the customer for re-delivery.

    Any additional shipping charges for re-dispatch may be payable by the customer.

    10. International Shipping

    Currently, Dharyam delivers only within India.

    We do not offer international shipping at this time.

    11. Contact Us

    If you have any questions regarding shipping or delivery, please contact us:

    Dharyam

    📍 Swati Gems, Main Road, Rayagada, Odisha – 765001

    📧 support@dharyam.com

    📞 +91 9893278932

    🌐 https://dharyam.com