Return & Replacement Policy

    Effective Date: July 2026

    At Dharyam, we are committed to delivering quality spiritual and devotional products. If you receive a damaged, defective, or incorrect product, we will assist you with a return or replacement in accordance with this policy.

    Please read this policy carefully before placing your order.

    1. Eligibility for Return or Replacement

    A return or replacement request may be accepted only if:

    • You receive a damaged product during transit.
    • You receive a wrong product.
    • The product has a manufacturing defect.
    • The delivered item is substantially different from the product ordered.

    All requests are subject to verification by our support team.

    2. Reporting Time

    To be eligible for a return or replacement, you must contact our support team within 24 to 48 hours of receiving the product.

    Requests received after this period may not be accepted.

    3. Required Proof

    To help us verify your request, please provide:

    • Your Order Number.
    • Clear photographs of the product.
    • Photographs of the outer packaging (if damaged).
    • A complete, uninterrupted unboxing video showing the package being opened from its original sealed condition.

    The unboxing video is mandatory for claims related to damaged, missing, or incorrect products.

    Failure to provide the required evidence may result in rejection of the claim.

    4. Product Condition

    To qualify for a return or replacement:

    • The product must remain unused.
    • All original packaging, labels, accessories, and documents must be retained.
    • The product should not be damaged due to misuse, improper handling, or negligence after delivery.

    5. Products Not Eligible for Return

    Returns or replacements will generally not be accepted for:

    • Change of mind after purchase.
    • Personal preference or dissatisfaction not related to product quality.
    • Minor variations in color, texture, size, finish, or appearance resulting from natural materials, handcrafted workmanship, or photography.
    • Products damaged due to improper handling by the customer.
    • Requests made after the reporting period.

    6. Spiritual & Devotional Products

    Many of our products are made from natural materials or are handcrafted.

    As a result:

    • Natural color variations,
    • Surface texture differences,
    • Shape variations,
    • Grain patterns,
    • Slight size differences,

    are considered normal characteristics and shall not be treated as defects.

    These natural variations do not qualify for return or replacement.

    7. Inspection & Approval

    Once your request is received:

    • Our support team will review the information submitted.
    • Additional details may be requested if required.
    • Verification is generally completed within 2 business days.

    Dharyam reserves the right to approve or reject any return or replacement request after inspection.

    8. Return Shipping

    If your request is approved because:

    • a damaged product was delivered,
    • an incorrect product was delivered, or
    • a manufacturing defect is confirmed,

    Dharyam will bear the return shipping cost.

    Customers should not return any product without receiving confirmation and return instructions from our support team.

    Unauthorized returns may not be accepted.

    9. Replacement Process

    Once the returned product is received and successfully inspected:

    • A replacement request will be reviewed and approved, if found eligible.
    • Once approved, the replacement product will be dispatched within 7 business days and delivered thereafter.
    • If the same product is unavailable, Dharyam may:
      • Offer a suitable alternative product of equal value (with your prior consent), or
      • Process a refund in accordance with our Refund Policy using the original payment method.

    10. Cancellation of Orders

    Orders can be cancelled only before they are packed or dispatched.

    Once an order has been shipped, cancellation requests cannot be accepted.

    11. Limitation of Liability

    Dharyam reserves the right to decline any return or replacement request if:

    • The required evidence is not provided.
    • The claim is found to be fraudulent or misleading.
    • The product has been used or damaged after delivery.
    • The request does not comply with this policy.

    12. Contact Us

    If you have any questions regarding returns or replacements, please contact us:

    Dharyam

    📍 Swati Gems, Main Road, Rayagada, Odisha – 765001

    📧 support@dharyam.com

    📞 +91 9893278932

    🌐 https://dharyam.com